A Happier Customer = A Healthier Business
Prepay changes the relationship between a utility and its customers, and the transformation is amazing.
With Prepay, the utility acts as a trusted source of real-time information and customer empowerment. The utility becomes a partner instead of an opponent. Where there used to be consequences there are now options. Power and choice now belong to the customer - it's literally in their hands.
Prepay Is Good Business
Prepay frees up precious capital resources, allowing Utilities to focus on providing reliable energy, clean water, and gas to keep homes warm.
- Eliminates customers write-offs
- Improved cash-flow
- Reduced call center costs
What People Are Saying About PayGo
“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Director, Customer Service
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Executive Director, Georgia Watch Consumer Advocate