PayGo is deployed by utility companies and leverages smart meter infrastructure. This allows utility subscribers to enroll without large deposits or established credit – and "pay as they go" for their utility usage.
Using a smartphone, they can monitor their power usage in real-time or receive alerts by email, voice prompt, or text message. PayGo makes it easy, summarizing the customer's consumption in terms of "days remaining" of energy instead of confusing metrics like kilowatt hours.
PayGo Is Payments
PayGo understands payments and collections are major components of the utility daily business.
PayGo makes payments convenient and flexible for utility customers. With PayGo’s payment services, customers can use a credit/debit/ACH through our full Merchant Services Provider (MSP) payment application for either a Prepay or a Postpay account.
PayGo Is Prepay
PayGo services are designed to facilitate the full utility Prepay lifecycle experience.
These services support assistance with regulatory filings, solution design, marketing strategy, contact center training, application customization and payment channel enhancement.
PayGo Is Postpay Too
PayGo provides a platform whereby customers can use a credit/debit/ACH through our full Merchant Services Provider (MSP) payment application.
The customer account information can be retrieved via account number and/or registered phone number even through Single Sign-on (SSO) from utility applications. The customer stores their card or bank account (ACH) information on the PayGo PCI compliant payment system. For cash payments, postpay customers can use our CheckOut by PayGo platform at over 200,000 locations.
PayGo Is Mobile
PayGo can provide applications for mobile devices or work with utility or 3rd party mobile apps.
The customer may prefer to use their smartphone as a means to make a Prepay or Postpay card payment at their convenience at any location.
Now Utility Payments Can Be Made In The Checkout Lane
Now utility customers can make prepay and postpay payments while shopping at retail locations such as CVS, Family Dollar, Fred's, and GameStop.
What People Are Saying About PayGo
“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Director, Customer Service
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Executive Director, Georgia Watch