A Customer In Control Is A Happier Customer
Before Prepay, everything was backward.
Customers didn't know how much they used or how much they owed until it was too late. Variable rates and metrics made it impossible to understand the impact of everyday decisions on consumption.
The bill told the story in stark black and white - "pay this amount, by this date, or else."
Prepay Changes Everything
Customers can now see the effect of their usage in real-time, not a month later when the bill comes.
They can set thresholds and budget – receiving real-time alerts when they are using too much or are reaching their limit. It expands their options around where and how often they can “refill” their account.
Want to refill every week on payday? No problem. Want to pay on your smartphone or at your local grocery store? Easy.
Prepay Is For Everyone
It’s a great solution for anyone who wants to take responsibility and control over their consumption.
It’s for people who love feedback, love to keep score on how they are spending their money and our natural resources. It’s for smart, budget-conscious consumers that want to make the most of their hard-earned dollars.
Prepay Is Convenient
Limited “Token” recharge technologies and locations were inconvenient for consumers.
PayGo offers more advanced payment solutions. It’s neither environmentally efficient nor economical for consumers to be “forced” to leave their home to recharge. Whether it’s a mobile payment, an IVR call, a web payment, or a retail location, Prepay is for consumers to be able to pay bills where and when they want.
Prepay Is Seamless
Smart Meter and related networks make Prepay a seamless, customer experience-improving application.
Consumers get real-time feedback via their smartphone, text, or email notifications on their consumption allowing them to take action and conserve energy and their hard-earned dollars.
What People Are Saying About PayGo
“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Director, Customer Service Georgia Power
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Executive Director, Georgia Watch Consumer Advocate