Customer Makes Payment
Customers receive a notification of account status, prompting them to make a payment via a variety of locations and methods.
PayGo Recognizes Payment
Utility systems are updated with account status. Highly configurable communications are sent to the customer through multiple channels.
Utility Activates Customer
Upon receipt of payment, business rules are executed, the relevant utility service is connected, and funds are delivered to the utility.
What People Are Saying About PayGo
“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Director, Customer Service
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Executive Director, Georgia Watch