David Elve, Chief Marketing Officer with PayGo, has developed and will moderate a DistribuTECH panel focused on Residential Customer Service Best Practices which will include Senior Executives from Georgia Power, Oncor, PEPCO and SDG&E. During this panel session, these executives will describe how they use smart grid information, leading technologies and new business processes to better manage customer engagement. They will discuss their programs and technologies in addition to plans for enhancements. They also will cover lessons learned. Mr. Elve is the chairman of the Residential Customer Strategies committee of the DistribuTECH Advisory Committee. He will also be moderating a breakfast roundtable on customer strategies at the conference. The conference program is now available online at www.distributech.com.
DistribuTECH is in San Diego, California – January 29-31, 2013.
DistribuTECH is the utility industry’s leading smart grid conference and exposition, covering automation and control systems, energy efficiency, demand response, renewable energy integration, advanced metering, T&D system operation and reliability, power delivery equipment and water utility technology.