PayGo, a cloud-based, utility customer engagement and payment software company for the utility industry announces the company has been named a Gartner Cool Vendor in Energy & Utilities 2015. PayGo is one of three companies to be recognized this year, globally.
Each year, Gartner identifies new “Cool Vendors” in key technology and industry sectors and publishes a series of research reports evaluating these innovative vendors, their products and services. As one of the world’s leading information technology research and advisory companies, Gartner defines a Cool Vendor as a company that provides technologies or solutions that are innovative, impactful and intriguing.
“PayGo is truly honored to be recognized as a Gartner Cool Vendor in the energy and utility industry this year,” says Jeffrey Weiser, CEO of PayGo. “We believe this recognition is another step in our critical path of delivering meaningful improvements in operating results and customer satisfaction for some of the largest utilities in the world”.
The Gartner research discusses “innovative solutions that address tough challenges such as persistent cybersecurity threats and the integration of highly complex and distributed energy resources” and “explores explore new opportunities offered by general purpose consumer technologies such as smartphone-based image capture and payment mechanisms.”
Gartner Cool Vendor Research Findings – Overview
Integrating general purpose consumer technologies (such as mobile payment mechanisms) with legacy customer information systems can boost utility customer satisfaction while minimizing implementation risks.
From the IT standpoint, a cloud-based offering enables functional extension of the CIS application without modifying the CIS product itself (which is usually dependent on vendor development roadmaps) or developing an on-premises, bolt-on payment solution.
CIOs and utility business leaders in customer service should leverage mobile apps and Internet based payment services as a way of extending legacy customer information systems without expensive modifications.
Gartner Cool Vendors in Energy & Utilities 2015, by Randy Rhodes, Zarko Sumic, Earl Perkins, April 2015
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
PayGo® is a cloud-based, utility customer engagement and payment software company. PayGo patent pending IP enables higher customer satisfaction, lower utility operating costs and increased energy efficiency. The PayGo Pre-Pay platform is in deployment at some of the leading global investor owned and public electric and gas utilities. More information is available at the company’s website, www.paygoutilities.com.