Prepay helps customers reduce consumption, pay off debt, and easily budget for utilities. Driving higher customer satisfaction, lower operating costs, and delivering on sustainability goals are key utility objectives. Prepay greatly improves the relationship between the customer and utility provider, while empowering consumers to manage their usage responsibly.
So everyone wins - the consumer, the utility, and the environment.
PayGo® Cloud CIS is a fully SaaS customer information system that drives enhanced customer satisfaction for utilities. It helps public power utilities enhance customer engagement and leverage their AMI network. Customers have online access to usage, payments, and daily costs across all services including electric, gas, water, sewer, and trash. Accounts can transition between prepay and postpay providing customer choice and lower utility operating costs.
Customers can pay their bills or reload prepay accounts when and where they want using debit and credit cards, cash, and ACH via mobile, Web, IVR, and utility kiosks. These payments can be onetime or recurring. The digital CheckOut by PayGo® cash payment solution utilizes the regular checkout lane at over 75,000 retail locations across the U.S. and Canada. The payments platform is SSO with both the PayGo® Cloud CIS full billing solution and PayGo® Prepay.
Now Customers Can Manage + Pay For Usage
PayGo is a flexible billing and payment solution for any utility company that wants to empower their customers to proactively manage and pay for their consumption.
What People Are Saying About PayGo
“The number one thing customers like about PrePay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Director, Customer Service
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Executive Director, Georgia Watch Consumer Advocate