Enhancing Customer Engagement Within the Utility", will be the focus of a panel hosted by David Elve, Chief Marketing Officer with PayGo. The discussion will concentrate on residential customer service best practices. Conversation will include insights from Senior Executives from Southern Company, Duke Energy, Consumers Energy, NV Energy and OG&E. During the panel session, executives will describe how they use smart grid information, leading technologies, and new business processes to better manage customer engagement. They will discuss their programs and technologies in addition to plans for enhancements. They will also cover lessons learned.
Elve is the chairman of the Residential Customer Strategies Committee of the DistribuTECH Advisory Committee. During the conference, he will also moderate a breakfast roundtable on customer strategies and outreach. The conference program is now available online at www.distributech.com.
DistribuTECH is the utility industry’s leading smart grid conference and exposition, covering automation and control systems, customer engagement, energy efficiency, demand response, renewable energy integration, advanced metering, T&D system operation and reliability, power delivery equipment, and water utility technology. This year’s conference is in Orlando, Florida—February 9-11, 2016.