{"id":573,"date":"2017-12-14T12:45:16","date_gmt":"2017-12-14T17:45:16","guid":{"rendered":"https:\/\/paygoutilities.com\/?p=484"},"modified":"2018-05-17T14:28:23","modified_gmt":"2018-05-17T14:28:23","slug":"georgia-power-publishes-case-study-about-pre-pay-by-paygo","status":"publish","type":"post","link":"https:\/\/www.paygoutilities.com\/?p=573","title":{"rendered":"Smart Energy Consumer Collaborative publishes case study regarding Georgia Power\u2019s prepay program"},"content":{"rendered":"\r\n<div class=\"vce-row-container\">\r\n<div id=\"el-049de116\" class=\"vce-row vce-row--col-gap-30 vce-row-columns--top vce-row-content--top\" data-vce-do-apply=\"all el-049de116\">\r\n<div class=\"vce-row-content\" data-vce-element-content=\"true\">\r\n<div id=\"el-86a013f1\" class=\"vce-col vce-col--md-100p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" data-vce-do-apply=\"background border el-86a013f1\">\r\n<div class=\"vce-col-inner\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding margin el-86a013f1\">\r\n<div class=\"vce-text-block\">\r\n<div id=\"el-e8a56b97\" class=\"vce-text-block-wrapper vce\" data-vce-do-apply=\"all el-e8a56b97\">\r\n\r\nIn 2013, Georgia Power brought in an outside consulting firm to help with a study of the customer base. Georgia Power conducted a survey to get a better understanding of areas where customers thought the utility could be doing a better job. Relating to payment options specifically, two primary themes emerged from customers\u2019 responses:\r\n<ol>\r\n \t<li>Customers want more flexibility and ease with payment options<\/li>\r\n \t<li>Customers want to use their preferred method of payment<\/li>\r\n<\/ol>\r\nBased on the information gathered, Georgia Power sought to make changes that would meet the changing needs and challenges of its customers, which included the introduction of the smart-meter Pre-Pay payment program by PayGo.\r\n\r\nIn this case study, Georgia Power provides details on the pre-pay program, results and reception so far, and the future of the program.\r\n\r\n<a href=\"https:\/\/paygoutilities.wpengine.com\/wp-content\/uploads\/2017\/12\/CS_GA-Power_9.8.pdf\" target=\"_blank\" rel=\"noopener\">To read the full case study, click here.<\/a>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\n","protected":false},"excerpt":{"rendered":"<p>In 2013, Georgia Power brought in an outside consulting firm to help with a study of the customer base. Georgia Power conducted a survey to get a better understanding of areas where customers thought the utility could be doing a better job. Relating to payment options specifically, two primary themes emerged from customers\u2019 responses: Customers want more flexibility and ease&#8230;<\/p>\n","protected":false},"author":2,"featured_media":560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-press"],"_links":{"self":[{"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=\/wp\/v2\/posts\/573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=573"}],"version-history":[{"count":0,"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=\/wp\/v2\/posts\/573\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=\/wp\/v2\/media\/560"}],"wp:attachment":[{"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.paygoutilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}